It is the policy of Clock Medical Supply to inform the patient about their financial responsibilities associated with all insurance programs including Medicare. We strive to ensure that the patient understands and accepts their responsibility for payment of any non-covered goods or services or overuse of said items. They are also made aware of all partial payments due on covered items whether from co-insurance or deductible amounts not paid by insurance.
The patient/client has the right to lodge complaints without fear of recrimination or reprisal, and to know the disposition of complaints. The organization has the responsibility to respond to those complaints promptly and to resolve complaints whenever possible to the satisfaction of the individual.
Objective: To provide patients/clients with a mechanism to have their complaints resolved in a satisfactory and timely manner, and to provide the company with a mechanism to identify trends in complaints that should be addressed on a company wide basis.